REFUND POLICY

At Axn Active, we want you to love every purchase. If you’re not satisfied, we offer a 30-day return policy. Return requests must be submitted within 30 days of receiving your order. Returns are accepted only for new, unused products in their original packaging with all tags attached.

Eligibility for Returns

  • Items must be unworn, unused, and in original condition.

  • All packaging and tags must be intact.

  • Proof of purchase (receipt or order confirmation) is required.

Return Procedure

To initiate a return, contact us at:
📧 contact@axnactive.com
📱 +44 7848 119 552

Once approved, you’ll receive a prepaid return label and instructions for shipping.
⚠️ Items sent back without prior authorization will not be accepted.

Damages & Issues

Please inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, contact us right away so we can arrange a suitable solution.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products

  • Personal care or hygiene items

  • Hazardous materials (including flammable liquids or gases)

  • Perishable goods (food, flowers, plants, etc.)

  • Sale items and gift cards

Exchanges

We do not process direct exchanges. If you need a different size or product, please return the original item and place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method within 7 business days.

  • Additional processing time may be required by your bank or payment provider.

Contact Us

For questions about returns, refunds, or exchanges, contact us:
📧 contact@axnactive.com
📱 +44 7848 119 552
📸 @axnactive

At Axn Active, we’re committed to providing a clear, fair, and transparent returns process.